Wedding/Event Policy

All payments are final and NON-REFUNDABLE. All non-wedding event balances must be paid the week before the event. All wedding décor/rental balances must be paid 30 days before the event. When your balance payment is late, you delay preparation and production of your event.  We cannot STRESS this enough.  We can not prepare for mid-size to large events at the last minute so please pay your balance on time.  *Fifty percent of your total must be paid to reserve your date and to start preparation for your event. We do not hold dates without a deposit.  Any visits to a client’s venue requires a fee paid in advance unless the invoice is $2500.00 or higher. Speak to your representative for fee cost. If you cancel your event, rental or custom order, there are NO REFUNDS. All balances must be paid no later than the Friday on the week before your event. Failure to pay will lead to cancellation of your event.  If you must postpone a rental or event, please speak with a representative to make new arrangements. If seating or services are not available for new date, you must choose another date, another seating and or modify your services. If you must change the date for full or partial décor services, you must check with us first before reserving another date. YOU WILL NOT BE REFUNDED.  *All rental contracts must accompany a deposit to be valid. Contracts without deposits or vice versa will not be scheduled. *DashawnDesynz does not deliver large seating to basements, high rise apartment complexes, through private home entrances or deliver through courtyards more than 30ft from the curb. Stairs are additional and you must inform representative if there are stairs. If we arrive and we must climb stair without prior knowledge, your refund will be forfeited. All rentals must fit directly through doors. WE DO NOT force furniture, turn upside down or drag through openings. If your rental does not fit, you will be charged an additional delivery and pick up fee to replace the rentals. *DashawnDesynz does not pull tables and chairs at venue/event locations. If your venue of choice provides tables and chairs, they must be set up and ready for décor. Your decoration time is for decorating. If our staff must open tables and chairs, this takes away from your allotted décor time and will delay décor service completion and we will not refund you for work not completed. * All balances must be paid a week before your event. No rentals will be scheduled without full payment and signed contract. If your balance is not paid in full the week before your event by Thursday, you will not be added on a schedule for delivery. Delinquent payments delay deliveries. *All furniture and other item rented are the sole responsibility of the renter listed on this contract. There should be no food or drinks allowed on seating. No children sleeping on furniture. No one is allowed to sit on the arms of seating. $50.00 will be deducted from your refundable deposit if misuse is observed at any time. Furniture that is soiled, stained, and/or damaged will forfeit your deposit and must be replaced at seating original price deducted from credit card on file between $1500.00 to $1800.00. Missing items will also forfeit your refundable deposit such as part or whole centerpieces, pillows, treat stands & plating or other rented items. *Please clean acrylic table with water and paper towel only. No Chemicals or wax candles allowed on acrylic tabletops. *All linens are TREATED, WASHED, DRIED AND FOLDED. WE DO NOT rent dirty, MODERATELY OR SEVERELY STAINED linen.  Please be mindful that you are renting something used. They are not brand new. *WE DO NOT CLEAN UP, WE PICK UP. Chair covers, ties and table linen should be removed before we arrive for pick up. Linen should not have food and eating utensils wrapped in them. If we must remove these items, you will lose your refund deposit. We will grant a 15-minute grace period after time of arrival for you and your guest to remove the items. After the 15 minutes you will forfeit your deposit. Refundable deposits are not returned until linen is washed, dried and examined. Linen stained we can no longer rent will also be deducted from your refund at regular price. *Step N' Repeats that are ordered and cancelled after artwork has been submitted will incur a $40.00 cancellation fee and your balance will be a store credit. No Exceptions. WE DO NOT REPLICATE LICENSE ARTWORK OF ANY KIND. Step N' Repeats are customized to your event with the ability to use license characters and their themes. However, anything you find on Pinterest or Etsy should be ordered from them. We do not replicate other people’s works. We can only use those photos as ideas. We will attempt to create your step n' repeat three (3) times, all edits and updated artwork will be $25.00 per updated email. * DashawnDesynz will arrive at time of delivery stated on your reservation. We may at time arrive 15 - 20 minutes after due to traffic, weather or street blockage but not considered late unless we arrive after your event was due to start. If we arrive after your event has started, you will be refunded the delivery fee only. *Event décor customers choose their event elements, however DashawnDesynz has the right to substitute certain items shall customer's choice become unavailable without compromising theme, colors, or service. If you order more than what can fit in your venue, YOU WILL NOT BE REFUNDED for items or services you could not get due to no room. *If the seating you rented has been damaged by another customer prior, you must choose another seating. We have no control over how some clients may treat our rental items and seating. You will not be refunded. *We do not refund when items are rented, delivered and you send them back. All photos on this site depict the item you will receive. All items are clean, sanitized and in rented condition. We do not rent severely damaged furniture. *Some venues require a COI - (CERTIFICATE OF INSURANCE) from us before we can enter their premises to install your décor.  For events $2000.00 or more this request is free.  For events under $2000.00 there is a cover charge of $25.00.  *Authorized refunds will take 7-10 BUSINESS DAYS AFTER AUTHORIZATION DATE to process. All authorized refunds will be ISSUED IN THE WAY THEY WERE RECEIVED.  Due to the decrease in staff during Covid19 this process may take a little longer. Please contact your representative if you have not received your refund and we appreciate your patience during this process.   *COVID19 - CANCELLATIONS: Any event, rental or custom order that must be cancelled due to COVID19 will be held for 1 year to date of order. NO REFUNDS ON DEPOSITS.